Customer Service Representative
Quick Apply Part-time 3 hours ago Full Job Description Terry Insurance Group seeks to hire an energetic and organized customer service representative to work in our Blissfield office.
The position is hourly with flexibility to include part-time work.
The schedule can be adjusted according to the needs of the employee in addition to the needs of the office.
Office hours are 8:
30 AM -4:
30 PM Monday-Friday.
Insurance background is a plus, but not required.
This position will require insurance licensing in the first 90 days.
POSITION TITLE:
Customer Service Representative COMPANY:
Terry Insurance Group POSITION OBJECTIVE:
To prepare the Agent(s) for success by providing comprehensive customer service by preparing information for the agents to quote, sell, and service clients.
ORGANIZATIONAL RELATIONSHIPS:
Reports to:
Agent/Office Manager Staff Relationships:
Farm Bureau Insurance Managing Partners, Response Center, Marketing, Accounts Payable, Cashiering and Collections, All Underwriting and Processing staff, Claims staff, Claims Adjusters Other Relationships:
Farm Bureau Insurance Agents; Farm Bureau County Administrative Managers and Office Staff; Farm Bureau Insureds; Farm Bureau Members; Prospective Insureds; Office Landlords, Utility and Telephone Vendors, Banks/lending institutions CORE COMPETENCIES:
Member/Customer Focus (develops trusted relationships with all internal and external members/customers) Communication (communicates effectively through multiple ways to a variety of audiences in an effective and transparent manner) Adaptability (adapts to new information, changing conditions, and unexpected obstacles) Accountability (holds self and others accountable for achieving quality results) Collaboration (works effectively with others to create a team-based environment) Critical Thinking (examines issues, ideas, and situations to impact results and implement improvements) KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to work with confidential information Knowledge of insurance principles and products Oral and written communication skills Organizational and Prioritizing Skills Technology aptitude
Essential Functions:
Assist customer and potential customer with questions regarding billing, insurance coverages, and member benefits.
Receive, process, and verify insurance and membership transactions including money handling.
Gather information and prepare quotes for all lines of business.
Maintain office operations Identify Cross-sell opportunities and set appointments for the agent(s).
Maintain a Property/Casualty license.
Assist agent(s) with tracking progress towards their key measurements.
Participate in continuing job-related training and education.
EMPLOYMENT
Qualifications:
Education:
High school diploma or equivalent required.
Experience:
Previous insurance and customer service experience or training preferred.
Previous office experience preferred.
Other
Qualifications:
Active property/casualty license required or must be successfully obtained within 90 days of hire.
Physical Requirements:
Must be capable of reaching overhead and kneeling or squatting low to perform filing duties and to get files from shelves.
Because of the extensive interpersonal contact required by the position, both in person and over the telephone, must have no significant hearing or speech impairment.
Because of the extensive reading required by the position, must have no significant sight impairment.
Must be capable of sitting at a desk or standing at a counter for long periods of time.
Ability to operate computer, telephone, copier and fax machine.
Working Conditions:
Temperature controlled office environment.
Frequent customer contact and interpersonal interactions under varying conditions.
Must be able to handle high volume and stressful working conditions.
NOTE:
The above position description is intended to describe the major functions and characteristics of this position.
It is not intended to describe all the functions or responsibilities which may be assigned to the incumbent employee.
It is always within the employer's right to add to, delete from, or further modify this job description at any time.
This document is not to be construed as an employment contract of any type.
Job Type:
Part-time Pay:
$12.
00 - $15.
00 per hour Experience level:
No experience needed Shift:
Day shift No nights Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Blissfield, MI 49228:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
The position is hourly with flexibility to include part-time work.
The schedule can be adjusted according to the needs of the employee in addition to the needs of the office.
Office hours are 8:
30 AM -4:
30 PM Monday-Friday.
Insurance background is a plus, but not required.
This position will require insurance licensing in the first 90 days.
POSITION TITLE:
Customer Service Representative COMPANY:
Terry Insurance Group POSITION OBJECTIVE:
To prepare the Agent(s) for success by providing comprehensive customer service by preparing information for the agents to quote, sell, and service clients.
ORGANIZATIONAL RELATIONSHIPS:
Reports to:
Agent/Office Manager Staff Relationships:
Farm Bureau Insurance Managing Partners, Response Center, Marketing, Accounts Payable, Cashiering and Collections, All Underwriting and Processing staff, Claims staff, Claims Adjusters Other Relationships:
Farm Bureau Insurance Agents; Farm Bureau County Administrative Managers and Office Staff; Farm Bureau Insureds; Farm Bureau Members; Prospective Insureds; Office Landlords, Utility and Telephone Vendors, Banks/lending institutions CORE COMPETENCIES:
Member/Customer Focus (develops trusted relationships with all internal and external members/customers) Communication (communicates effectively through multiple ways to a variety of audiences in an effective and transparent manner) Adaptability (adapts to new information, changing conditions, and unexpected obstacles) Accountability (holds self and others accountable for achieving quality results) Collaboration (works effectively with others to create a team-based environment) Critical Thinking (examines issues, ideas, and situations to impact results and implement improvements) KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to work with confidential information Knowledge of insurance principles and products Oral and written communication skills Organizational and Prioritizing Skills Technology aptitude
Essential Functions:
Assist customer and potential customer with questions regarding billing, insurance coverages, and member benefits.
Receive, process, and verify insurance and membership transactions including money handling.
Gather information and prepare quotes for all lines of business.
Maintain office operations Identify Cross-sell opportunities and set appointments for the agent(s).
Maintain a Property/Casualty license.
Assist agent(s) with tracking progress towards their key measurements.
Participate in continuing job-related training and education.
EMPLOYMENT
Qualifications:
Education:
High school diploma or equivalent required.
Experience:
Previous insurance and customer service experience or training preferred.
Previous office experience preferred.
Other
Qualifications:
Active property/casualty license required or must be successfully obtained within 90 days of hire.
Physical Requirements:
Must be capable of reaching overhead and kneeling or squatting low to perform filing duties and to get files from shelves.
Because of the extensive interpersonal contact required by the position, both in person and over the telephone, must have no significant hearing or speech impairment.
Because of the extensive reading required by the position, must have no significant sight impairment.
Must be capable of sitting at a desk or standing at a counter for long periods of time.
Ability to operate computer, telephone, copier and fax machine.
Working Conditions:
Temperature controlled office environment.
Frequent customer contact and interpersonal interactions under varying conditions.
Must be able to handle high volume and stressful working conditions.
NOTE:
The above position description is intended to describe the major functions and characteristics of this position.
It is not intended to describe all the functions or responsibilities which may be assigned to the incumbent employee.
It is always within the employer's right to add to, delete from, or further modify this job description at any time.
This document is not to be construed as an employment contract of any type.
Job Type:
Part-time Pay:
$12.
00 - $15.
00 per hour Experience level:
No experience needed Shift:
Day shift No nights Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Blissfield, MI 49228:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
